Click’d – Privacy Policy

Last updated: 11/19/2025

Click’d (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the Click’d mobile or web application (“Service”). By using Click’d, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account details: name, gender, age, email, phone number, interests, profile photos.
• Profile information: bio, preferences, and other details you choose to display.
• Messages: chats and interactions with other users.
• Support requests: emails, calls, or messages to our support team.

1.2 Automatically Collected Information

• Device information (model, OS version)
• IP address
• App usage data and analytics
• Location approximation (not precise GPS)
• Cookies and tracking technologies (where applicable)

1.3 VAS & Communication Data

• Phone number (for SMS and notifications)
• USSD or SMS interaction logs
• Swipe and Win participation results
• Winner or reward confirmations

2. How We Use Your Information

• Create and manage your Click’d account
• Enable profile viewing, matching, and chat features
• Operate Swipe-and-Win or other reward programs
• Send VAS messages such as:
  • Match notifications
  • Winner alerts
  • Transactional updates
• Improve app performance and user experience
• Detect and prevent fraud, spam, or misuse
• Provide customer support
• Comply with legal and regulatory requirements

3. Legal Basis for Processing

• Your consent
• Our legitimate interest to operate the platform
• The performance of a contract (your agreement to the Terms)
• Legal obligations, such as regulatory reporting

4. How We Share Your Information

4.1 With Other Users

• Your profile details (photos, bio, age range, gender, etc.)
• Messages you send to other users

We never display your phone number publicly.

4.2 With Service Providers

Trusted third parties may assist with:

• Cloud hosting
• Data analytics
• SMS/VAS delivery
• Payment processing (if applicable)
• Customer support tools

These partners are required to protect your data and use it only for Click’d services.

4.3 For Legal & Safety Reasons

• Comply with legal requests
• Protect user safety
• Investigate fraud or misuse
• Respond to government or regulatory authorities

4.4 Business Transfers

If Click’d is acquired, merged, or reorganized, your information may be transferred as part of the business. You will be notified if such changes occur.

5. Data Retention

• As long as your account is active
• For a reasonable period after deletion (for fraud prevention, legal compliance, and dispute resolution)
• Certain VAS SMS logs may be retained for telecom compliance

You may request deletion of your data at any time.

6. Your Rights

• Access your personal data
• Update or correct your information
• Request deletion of your account
• Withdraw consent for certain processing
• Request a copy of your data (data portability)
• Report concerns to regulatory authorities

To exercise these rights, contact us via the details in Section 11.

7. Your Choices & Controls

• Edit your profile at any time
• Change notification settings
• Delete your account from within the app
• Opt out of non-essential notifications (some transactional VAS messages cannot be disabled)

8. Data Security

• Encrypted communication channels
• Access control restrictions
• Regular security reviews

While we strive to protect your data, no system is 100% secure. You use the platform at your own risk and should keep your login credentials confidential.

9. Children’s Privacy

Click’d is not intended for persons under 18. We do not knowingly collect data from minors. If you believe a minor is using the platform, contact us immediately.

10. International Data Transfers

Your information may be stored or processed in other countries. We ensure any such transfers comply with applicable data protection laws and are done securely.

11. Contact Information

If you have questions, requests, or concerns about this Privacy Policy, contact us:
Email: support@playlabsltd.com
Phone: +2348080690527

12. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. If we make material changes, we will notify you through:

• App notifications
• Email
• Updated “Last Updated” date

Continued use of Click’d means you accept the updated policy.